How to Redeem Entitlements
- If you purchased online or linked your newly purchased/renewed season passes, your entitlements, like bring-a-friend free tickets, have been added to your online My Dollywood Account as “action required” entitlements. You can access your online account via your web browser.
- You will need to redeem each entitlement you wish to use in your My Dollywood Account by navigating to the “Entitlements” section and clicking on the “Upcoming” tab.
- From there you will select the entitlements you wish to redeem by clicking the “+” icon and then selecting the “Redeem Entitlements” button.
- This will take you to a page where you will select the quantity of the entitlements you would like to redeem. Once you’ve selected the quantity, click the “Add to Cart” button and then “Continue.”
- The last step of the process is to checkout. You WILL NOT be charged to redeem your complimentary entitlements. Once you select the “Checkout” button, you will receive a confirmation email with a link to pull up your tickets and you will now find your entitlements with QR codes in your My Dollywood Account.
- If you do not have a My Dollywood Account, you can pick up your entitlements at any Dollywood ticket window.
Adding a Photo to a Digital Season Pass
- Unfortunately, uploading your own photo is not an option to guests who purchased prior to January 8, 2024. If you wish to add a photo to your digital pass, you can stop by any ticket window to take a new photo. Our team will upload it to your account and it should then show up on your digital Season Pass in the Dollywood app.
Updating A Season Pass with a Barcode to a Season Pass with a QR Code
- If you purchased or renewed prior to January 8, 2024, your Season Pass photo ID card will have a barcode along the bottom (see sample image above).
- While a Season Pass with a barcode will scan with our new ticket scanning hardware, it might not scan as quickly or efficiently.
- We recommend that you stop by any Dollywood ticket window to get your new pass card printed with a QR code.
- This update will be a requirement for the 2025 season, so we recommend you update your pass card at your earliest convenience during the 2024 season. To save time and make the most of your visit, we suggest updating your card at the end of the day during your visit as the line at the ticket windows will be much shorter compared to when the park opens in the morning.
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